Social CRM Ideas by Mark Tamis

If you would like to get dive in and start learning about Social CRM, I suggest you follow these links (thanks to @prem_k):

Definition

http://j.mp/scrmdef

History

http://j.mp/scrmhist

Architecture

http://j.mp/scrmarch

Returns of sCRM Strategy

http://j.mp/scrmown

The ‘Accidental Community’

http://j.mp/scrmac

Starting an Enterprise Community

http://j.mp/scrmec

Customer Co-Creation is the Future of Business

http://j.mp/scrmccc

A Manifesto for Social Business

http://bit.ly/9ceGMb

RSS Newsfeed

http://j.mp/scrmfeed

and of course  The Ultimate Social CRM Resource Guide !