Social CRM

Social CRM for SMEs : WeCanDo.Biz Review

20 Nov , 2009  

I’ve been out and about the last couple of weeks, first to Holland to the Dutch CRM Awards where Paul Greenberg gave a great Keynote presentation on The Social Customer, and then to the UK to meet with some interesting people to further my understanding of Social CRM – what it is and how it could provide value to how business is done. As I continue with my journey I will try to give you my impressions as I go along.